FAQs & Policies
Q: How do I place an order?
A: Please visit our contact form or simply give us a call, we also accept text messages.
Q: How much notice do I need to give for ordering Cookies, Cupcakes, Mini Cakes?
A: I usually am able to fill an order within 7 days, but please contact me directly for availability.
I am able to do a rush order if placed within 48 hours of time needed, but a rush fee will be added.
Again, please contact for availability.
Q: Do you offer refunds?
A: I am able to refund and cancel your order up to 7 business days prior to your pick up date. No refunds will be given for cookies, cupcakes, mini cakes that have already been made, this includes holiday cookies/cupcakes/mini cakes.
Q: Can you provide nut-free or gluten-free options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only. It is illegal for me to ship my cookies due to the Cottage Food Law.
Q: Do you deliver?
A: No. I am sorry for any inconvenience.
Q. Do you charge for rush orders?
A. Yes, I do charge an additional 20% to order total for a rush fee if needed within 48 hours.
Q: When is payment due?
A: Payment is due within 24 hours of an invoice being sent. Orders are not booked until they are paid in full.
When a large order is placed, I will accept a deposit but remaining balance must be paid in full before order is picked up.
Q: Do you offer tastings for Cupcakes or Mini Cakes for weddings?
A: I do apologize for any inconvenience, but I do not currently offer tastings for my cakes at this time.
Q: Can I freeze your cookies?
A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like. To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.
NOTE: The HoneyBee Bakery is Christian founded and a family friendly business and will not make any vulgar, profane, or inappropriate designs with any of our products! (i.e. sexual, violent, disturbing graphics etc.)